FAQ

General

How does it work?

Your favorite Nature’sTwist snacks come to you as a one-time purchase or as a subscription service with your choice of frequency of every 2 or 3 weeks. It is the ultimate convenience in healthy snacking!

Who created the snacks and where are they made?

All the snacks have been created by us. They are all handmade in Hong Kong in small batches every week.

Where do you source the ingredients?

We source the best quality ingredients from around the world. All our ingredients are 100% natural. Wherever possible, we opt for food that is certified organic.

Is it possible to buy the snacks or a subscription as a gift?

Of course! Simply contact us and we will happily set it up.

Do you accept returns?

Nature’sTwist snacks are preservative-free and perishable so, regrettably, we cannot accept returns. However, if you are not 100% satisfied with your order, please contact us and we will do everything we can to turn that frown upside down!

Subscription

Why should I subscribe?

With our subscription service, you can enjoy discount to standard prices. With the whole process automated, you can sit back and receive your favorite healthy treats regularly hassle free!

Do I have to commit to anything when subscribing?

No! You can make changes to your subscription, delay or cancel at any time.

How do I change, delay or cancel my subscriptions?

We email you a reminder a few days before your next shipment with a cut-off date for making changes. You can log into your account, select the Subscriptions tab to make any changes you like right there.

When will you bill my credit card or Paypal?

The first charge is made when you set up your subscription and it covers the first delivery. From second delivery onwards, you are charged after the order cut-off date for each delivery.

Delivery

Where do you deliver to?

We deliver everywhere in Hong Kong.

How much does shipping cost?

Shipping rate is flat at HK20 per delivery and free for orders over HK$150.

How long does it take to receive my order?

Since all our snacks are freshly handmade in small batches with a slow and gentle process, our current lead time is about 3 to 7 days, depending on your date of order and our production schedule. We will notify you when it has been sent and thank you for your patience. After your order is shipped, it usually takes 1-2 working days to reach you.